PRODUCTS / WATEEN REVIEWS
Hear every guest. Answer every review.
Every Google Maps review and rating, for every branch, in one inbox. Reply fast with suggested answers you approve and send.
1
Inbox for every branch
< 1h
Typical first response with suggested replies
By branch
Ratings, themes and trends
Instant
Alerts on low ratings
AI REVIEW REPLIES
Reply in your voice, in seconds.
Wateen AI drafts a reply in the tone you set, in Arabic or English. You edit, approve and send.
Tone presets
Warm, formal or playful, per brand.
Order context
The reply knows what the guest ordered.
Escalations
Low ratings route to the branch manager.
Templates
For the questions you get every day.
INSIGHTS
Know what to fix, branch by branch.
Recurring themes, rating trends and the moments that cause bad reviews, tied to the order and the shift.
Themes
Service, speed, taste and value, tracked over time.
Branch comparison
Who is winning and why.
Shift linkage
Which shifts generate complaints.
Weekly digest
What changed, sent to managers.
Start answering reviews in four steps.
Connect
Link your Google Business profiles.
Receive
Reviews arrive as they are posted.
Reply
Approve a suggested reply or write your own.
Improve
Themes and trends by branch.
Review management features.
Multi-branch inbox
Filter by brand, branch and rating.
Assignments
Route reviews to the right manager.
Response SLAs
Targets and reminders per branch.
Review requests
QR codes on receipts that invite happy guests.
Private feedback
Catch issues before they go public.
Reporting
Ratings alongside sales in one report.
Review management questions.
Which platforms are supported?
Google Maps today. Aggregator ratings from Wateen Connect appear alongside them.
Turn reviews into the daily operation.
Book a 30-minute demo. We connect your Google Business profiles and show your real reviews.
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